Privacy Notice
Wadi Rum Desert Secret (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This privacy notice explains how we collect, use, and safeguard your information when you book a stay or experience with us.
It also informs you of your rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal information is:
Wadi Rum Desert Secret
Email: info@wadirumdesertsecret.com
2. What Data We Collect
When you make a reservation, we may collect the following personal data:
Full name*
Email address*
Phone number*
Nationality*
Number of children (and their ages, if provided)
Dietary requirements (if provided, only to meet your requests)
We may also collect reservation-related information that is not considered personal data under GDPR, such as:
Number of adults
Arrival date and time
Departure date
Selected tour or package
Additional experiences chosen
Transfer assistance requests
(* = information necessary for us to provide the service.)
We do not request sensitive personal data unless voluntarily provided to meet specific needs.
3. How We Collect Data
We collect your information directly from you when you complete a booking form or contact us by email, phone, or messaging services.
We do not collect personal data from third parties.
4. Purposes and Legal Basis for Processing
- Confirming and managing your booking: Performance of a contract
- Organising tours, transfers, and experiences: Performance of a contract
- Meeting dietary or personal requests: Consent
- Compliance with applicable laws: Legal obligation
5. Data Sharing
We do not sell or trade personal data. We may share your data only with service providers directly involved in your booking (e.g., drivers) or public authorities when required by law.
6. International Transfers
If your personal data is transferred outside the EEA, we ensure appropriate safeguards are in place in compliance with GDPR.
7. Data Retention
- Booking records: up to 3 years after your stay
- Financial/tax-related data: as required under applicable law
After these periods, data is securely deleted.
8. Your Rights
Under GDPR, you have the right to access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
You also have the right to lodge a complaint with your local data protection authority.
9. Cookies
Our website uses only essential cookies necessary for functionality and security. No tracking or advertising cookies are used.
10. Changes to This Policy
We may update this privacy notice to remain compliant with laws or changes in operations. Updates will be published on our website.
For questions or feedback on this policy, please contact: info@wadirumdesertsecret.com
Last updated: September 2025